A chatbot solution on whatsapp, available 24/7, in French, Arabic, English and Italian has been designed not only to answer the most frequently asked questions but also to inform users of possible delays/interruptions in service by pushing information.
Tram trafic frequency
The first and the last ride of the day
The cost of the transportation ticket
Which procedure in case you lose a personal belonging in transportation
Thanks to its ability to mobilize its collaborators, its flexibility and its adaptability to our constraints, OUIcoding was able to accompany the prototyping of this project from end to end and thus provide us with a digital solution with a considerable potential impact on the travel experience.