OUIcoding in action with RATP

OUIcoding’s digital factory has developed for the RATP an international smart chatbot based on AI and available via whatsapp, 24/7, in French, Arabic, English and Italian. It answers the most frequently asked questions but also informs users of possible delays/interruptions in service.

Testimony of Sarah (Digital Manager) RATP: Thanks to its ability to mobilize its employees, its flexibility and its adaptability to our constraints, OUIcoding was able to accompany the prototyping of this project from A to Z and thus provide us with a digital solution with a considerable potential impact on the passenger experience.